Shipping policy

Shipping Policy

Last Updated: 27 July, 2026

At ONASAI, we are committed to delivering high-quality products to customers around the world. Because we operate using a print-on-demand and third-party fulfillment model, each item is produced specifically for your order before it is shipped. This approach helps reduce overproduction, minimizes waste, and allows us to offer carefully curated products without maintaining large inventories.

Please read this Shipping Policy carefully before placing your order.

Order Processing

All ONASAI products are made to order.

Once your order has been successfully placed and payment has been confirmed, it is sent directly to one of our trusted production and fulfillment partners for manufacturing.

Typical production times are:

2–7 business days for most products.
Production times may be longer during public holidays, promotional events, product launches, or peak shopping seasons.

Please note that production time is separate from shipping transit time.

Once production has been completed, your order will be dispatched to the shipping address provided during checkout.

Shipping Rates

Shipping costs are automatically calculated during checkout based on several factors, including:

Your delivery destination
Product type
Package weight and dimensions
Number of items ordered
The fulfillment partner assigned to manufacture your order
The shipping service selected

Shipping prices may vary depending on your location and the products in your cart.

From time to time, ONASAI may offer promotional shipping discounts or free shipping on eligible orders. Any applicable offers will be displayed during checkout.

Estimated Delivery Times

The following delivery estimates begin after your order has been produced and dispatched.

Destination	Estimated Delivery Time
United Kingdom	3–7 Business Days
Europe	5–10 Business Days
United States & Canada	7–14 Business Days
Australia & New Zealand	7–15 Business Days
Rest of the World	10–20 Business Days

These delivery estimates are provided as a guide only and are not guaranteed.

Actual delivery times may vary due to:

Customs clearance
Local postal services
Weather conditions
Carrier delays
Public holidays
High shipping volumes
Remote delivery locations
Other circumstances beyond our control

Order Tracking

Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking information where available.

Please allow 24–48 hours for tracking information to become active after receiving your shipping confirmation.

Some shipping methods or destinations may offer limited tracking.

Multiple Shipments

Because ONASAI partners with multiple print providers and fulfillment centers worldwide, products within the same order may be manufactured in different facilities.

As a result:

Your order may arrive in multiple packages.
Packages may arrive on different dates.
You will not be charged additional shipping solely because your order ships separately.

This helps ensure faster production and delivery.

Customs, Duties & Import Taxes

International orders may be subject to:

Customs duties
Import taxes
VAT
GST
Brokerage fees
Other government-imposed charges

These charges are determined by your country's customs authority and are the responsibility of the customer.

Unless otherwise stated during checkout:

Import duties and taxes are not included in the product price or shipping cost.
ONASAI has no control over these fees and cannot estimate their amount.
Customs procedures may delay delivery beyond our estimated shipping times.

If a shipment is refused because customs fees are not paid, any refund may be reduced by return shipping charges, customs fees, or other costs incurred.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

ONASAI is not responsible for deliveries affected by:

Incorrect addresses
Missing apartment or unit numbers
Invalid postal codes
Customer input errors

If you notice an error after placing your order, please contact us immediately.

While we will make every effort to update your shipping information before production begins, we cannot guarantee changes once your order has entered production.